tep555 Privacy Policy

1. Introduction and Purpose

tep555 is an online gaming and betting platform operated for Bangladeshis. We believe that your privacy is a fundamental right. The goal of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, and how we keep it secure.

While using our platform, you provide us with certain personal information. We use this information solely to provide you with better service, ensure secure transactions, and fulfill legal obligations. Selling your information to third parties or sharing it without authorization is against our policy.

2. Information We Collect

We collect the following types of information:

2.1 Information Provided Directly

Information you provide when registering an account and creating a profile:

• Full name and date of birth (for age verification — 21+ only)
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport number (for identity verification)
• Address and country/region information

2.2 Financial Information

Information collected during deposits and withdrawals:

• Mobile number or account information linked to bKash, Nagad, Rocket, or a bank account
• Transaction history, amounts, and dates
• Account number for bank transfers

Note: We never store your full card number or bank PIN.

2.3 Automatically Collected Information

Information automatically collected when you use our platform:

• IP address and device identifier
• Browser type and operating system
• Login and logout time information
• Gaming activity, bet history, and session duration
• Information obtained from cookies and web beacons

3. Purpose of Information Use

We use your information for the following purposes:

• For creating, verifying, and managing accounts
• For completing deposit and withdrawal processes
• For preventing fraud and money laundering (in accordance with KYC / AML policy)
• For ensuring platform security
• For providing customer support
• For sending bonuses, promotions, and personalized offers (if you have consented)
• For enforcing responsible gaming policy
• For fulfilling legal and regulatory obligations

4. Information Sharing and Disclosure

tep555 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing (such as bKash, Nagad), identity verification, and technical support. These partners receive only the information necessary to provide the specific service and operate under confidentiality agreements.

4.2 Legal Requirements

We may provide necessary information in response to a court order, government directive, or a valid request from a law enforcement agency.

4.3 Business Transfers

In the event of a company merger or acquisition, user information may be transferred, but it will be handled according to the same privacy standards.

5. Information Security Measures

tep555 uses industry-standard security technology to keep your information safe:

• SSL/TLS Encryption: All communications on our website and app are protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): The option to enable two-factor authentication is provided for additional security.
• Secure Data Centers: Our servers operate in secure data centers that meet international standards.
• Regular Security Reviews: Regular internal and external security audits are conducted to identify potential risks.

6. Cookies Policy

tep555 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytics Cookies: Collect information to understand platform usage patterns, but are not personally identifiable.

You can control cookies at any time from your browser settings. However, disabling some cookies may limit certain features of the platform.

7. Data Retention Period

We retain your information only for as long as necessary:

• For active accounts, information is retained for the entire duration the account remains open.
• When an account is closed, information may be kept for a set period to fulfill legal obligations.
• Financial transaction records may be retained for an extended period for accounting and audit purposes.
• Once the retention period has passed, information is securely deleted or anonymized.

8. Your Rights

As a tep555 user, you have the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information (however, some information may be retained due to legal obligations).
• Right to Object to Processing: You may object to marketing communications or certain types of use of your information.
• Right to Data Portability: Where applicable, you may request your information in a structured format.

To exercise any of the above rights, contact us via our 24/7 live chat or email us at: [email protected]

9. Protection of Minors

tep555 is a 21+ platform. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at registration. If evidence is found that a minor has created an account, the relevant account and information will be deleted immediately.

Parents are advised to monitor their children's internet use and to use parental control tools.

10. International Data Transfer

Our technical infrastructure may be located in various countries. If your information needs to be transferred internationally for processing, we ensure that the recipient organization maintains an equivalent standard of privacy protection.

11. Third-Party Links

Our platform may in some cases have connections to third-party payment gateways or game provider services. These organizations have their own privacy policies, and responsibility for their data collection and use rests entirely with them. You are advised to read the relevant privacy policy before using their services.

12. Changes to the Policy

We may update this privacy policy at any time. For significant changes, we will notify you by email or through a platform notification. The effective date of the updated policy will be noted at the top of the page in the "Last Updated" section.

Continued use of the platform after changes will be considered as your consent to the new policy.

13. Applicable Law

This privacy policy is drawn up in accordance with applicable law and international data protection standards. In the event of any dispute, both parties will first attempt to resolve the matter through discussion.